Terms of service
Last Updated: 10/09/2026
At VitalSpark by Ferdie, we want you to feel confident about every purchase. Because our merchandise is made to order, each item is produced specifically for you.
If your order arrives damaged, contains a printing error, or has another visible quality issue, we’ll work with Fourthwall to provide an appropriate replacement or refund.
For the fastest resolution, please provide your order number and clear photographs of the affected product using our contact form.
Returns & Exchanges
Because VitalSpark products are made to order, we are unable to accept general returns, exchanges, or returns related to incorrect sizing or a change of mind.
We strongly recommend reviewing the available product information and size guide before placing your order.
If your product arrives damaged, misprinted, or with a confirmed quality issue, please contact us within 30 days of receiving your order.
Order Cancellations & Changes
If you need to cancel or modify your order, use the order-management link included in your confirmation email.
Orders may be edited or canceled before they enter production.
Once an order has entered production, it can no longer be freely canceled or changed. Depending on the circumstances, you may still be eligible for a replacement or another resolution if a production or quality issue occurs.
Damaged, Misprinted, or Defective Products
If your item arrives damaged, misprinted, or with another visible production issue, please contact us through our contact form.
Please include:
- Your order number
- A clear photograph of the affected area
- A photograph of the entire item when possible
- The product tag or label if relevant
For best results, photograph the product on a flat, well-lit surface so the issue can be clearly reviewed.
Refund Policy
Because products are made to order, refunds, returns, and exchanges are generally not available unless the product has a qualifying production or quality issue.
If a refund is approved, processing times depend on your original payment method.
PayPal: Approved refunds generally appear in your PayPal balance within approximately 24 business hours.
Credit or debit card: Approved refunds generally appear in your account within approximately 7–10 business days, depending on your financial institution.
Sizing
Please review the product-specific size information before completing your purchase.
Because each product is made to order, choosing an incorrect size generally does not qualify for a refund or exchange unless there is also a confirmed manufacturing or quality issue.
Accepted Payment Methods
Available payment methods may include:
- Major credit and debit cards
- PayPal
- Apple Pay
- Google Pay
- Klarna or Afterpay where available
- Other supported local payment methods depending on your location
Available options will be displayed during checkout.
International Orders
International orders may be subject to import taxes, customs duties, or other fees imposed by the destination country.
Depending on your location and the items ordered, certain duties may be collected during checkout. In other cases, additional import charges may become due when the shipment arrives.
Customers are responsible for applicable customs charges, duties, and import fees not already collected during checkout.
For information about your country's customs requirements, please contact your local customs authority.
Order Support
If you have questions or experience an issue with a VitalSpark order, please use our contact form.
You may also contact VitalSpark at:
support@vitalsparkbyferdie.com
Please include your order number whenever contacting us about an existing purchase.
Merchant of Record
Orders placed through the VitalSpark storefront are handled by our Merchant of Record and merchandising partner, Fourthwall.
Fourthwall provides services related to order processing, payment handling, manufacturing, fulfillment, shipping, and eligible order resolutions.
You can also review our: